Privacy Policy

How Treforest Escape Rooms collects, uses, and protects personal information.

Last updated: August 2026

1. Who we are

Treforest Escape Rooms (“we”, “us”, “our”) operates this website and escape room games at Unit 29, Main Avenue, Treforest Industrial Estate, Pontypridd CF37 5UR. We are the data controller for personal information collected through this website and our booking services, unless stated otherwise below.

2. Information we collect

We may collect and process the following information:

  • Contact and enquiry details. Name, email address, phone number, and message content when you use our contact form or email us.
  • Newsletter sign-ups. Email address when you subscribe to offers and updates.
  • Booking details. Name, contact details, team size, game selection, payment status, and promotional codes when you book online. Online bookings are processed through our booking partner Off The Couch (offthecouch.io).
  • Website usage. Limited cookieless analytics by default; fuller anonymised data about pages visited and actions taken (for example clicking to book) via Google Analytics (GA4) if you accept analytics cookies.
  • Cookie preferences. Whether you accepted or rejected optional analytics cookies.

We do not intentionally collect special category data (such as health information) through this website. If you contact us about VR comfort, accessibility, or medical concerns before booking, we will only use that information to advise you and arrange your visit.

3. How we use your information

We use personal information to:

  • manage and confirm bookings, process payments, and communicate about your visit;
  • respond to enquiries and provide customer support;
  • send marketing emails where you have opted in (or where you separately ask to join our list);
  • improve our website and understand how visitors use it (analytics cookies only with your consent);
  • meet legal, accounting, and safety obligations.

Our lawful bases under UK GDPR typically include: contract (to fulfil a booking), legitimate interests (to run and improve our business and website), and consent (for optional analytics cookies and marketing emails). You may withdraw consent at any time. See sections 4 and 5 below.

4. Marketing communications

If you sign up for our newsletter via the website form, your details are sent to us through our server. We add you to our marketing list when we process that request (or when you email us separately to ask to join). You can unsubscribe at any time using unsubscribe links in our emails or by contacting us directly. We only send relevant updates, offers, and service notices.

5. Cookies and analytics

Our website uses a small number of cookies. Essential cookies are needed for basic functionality (for example remembering your cookie preference). We use Google Analytics (GA4) and Google Tag Manager with Consent Mode: before you accept, only limited cookieless measurement may be collected (no analytics cookies). If you choose Accept on our cookie banner, fuller analytics cookies are set so we can better understand which rooms people view and whether they click through to book. You can choose Reject to keep only the limited cookieless basics, or change your choice later. The map on some pages loads map tiles from a third-party map provider; that is used to show our location and is not used for advertising.

Google Analytics may process anonymised usage data on servers outside the UK. You can read how Google handles data in Google’s Privacy Policy. You can change your choice at any time using Cookie settings in the site footer or the button below.

6. Booking and payment processing

When you book online, payment and booking data are handled by Off The Couch, our secure booking and payment provider. Their systems process card payments; we do not store full card numbers on our website. Off The Couch acts as a processor on our behalf for booking-related data. Booking confirmation is sent by email once payment is successful.

7. Data sharing

We do not sell personal data. We may share information with trusted service providers only where necessary, including:

  • Off The Couch. Online booking and payment processing;
  • Google Analytics. If you accept analytics cookies;
  • Email and hosting providers. To deliver messages and operate the website.

We may also disclose information if required by law or to protect the safety of guests and staff.

8. Data security and retention

We apply reasonable technical and organisational safeguards to protect personal data. We retain information only for as long as needed for bookings, customer service, marketing (where you have opted in), and legal or accounting requirements. Typically up to six years for financial records where applicable.

9. Your rights

Under UK data protection law, you may have the right to request access, correction, deletion, restriction, or portability of your personal data, and to object to certain processing. Where we rely on consent, you may withdraw it at any time without affecting the lawfulness of processing before withdrawal.

To exercise your rights, contact us using the details below. You also have the right to complain to the Information Commissioner’s Office (ICO): ico.org.uk/make-a-complaint.

10. Contact

For privacy enquiries, contact us at hello@treforestescaperooms.com or write to Treforest Escape Rooms, Unit 29, Main Avenue, Treforest Industrial Estate, Pontypridd CF37 5UR.

See also our Terms & Conditions.